Contact Centre

Contact Centre solutions from Cogent







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Mission-critical radio




Cogent's radio communications soutions

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Velocity - Cogent's managed services designed specifically for New Zealand’s small and medium business community. On-premise or cloud PBX phones, mobiles, connectivity, IT and Security services, all backed by Cogent's "no quibbles" service guarantee.

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Security Lifecycle Reviews

What's on your network? Cogent's complete application visibility and actionable security intelligence will tell you.

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What can Cogent do for you?

Our Solutions

Cogent’s solutions

Unified Communications and Voice

Cogent can provide you with unified communications on any device, over any network, creating seamless and ubiquitous communications and collaboration.

Contact Centre

Cogent provides contact centre solutions that are scalable and flexible

Radio Communications

Cogent can assist customers by providing services to ensure their radio solution provides the best possible return for their organisation.

Data Network

Cogent offers New Zealand customers a state of the art, robust, digital radio data network with GPS positioning technology and dispatch management software that links vehicle fleets to customer back-office business applications.

Cyber security

Secure your networks and data with Cogent's cybersecurity solutions - firewall, endpoint and email as a service.

Managed Networks

IP networks are now at the core of modern ICT. Managed network solutions from Cogent include monitoring, Wi-Fi and router/switch provision, and WAN services.

Managed Services

Cogent can create Managed Services a comprehensive range of services - desktop support, core networks, IaaS - whatever your business needs in ICT

Cloud services

Cogent's Cloud services are built for resilience to ensure 99.999% uptime.

Now you can add calling, high-speed internet and mobile connectivity to your Cogent services

All for one simple monthly fee - internet calling (SIP and VoIP), data, and mobile


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What Services does Cogent offer?


Cogent’s managed, professional and cloud services

Cyber security audit

Cybersecurity audits, risk assessment and analysis

On premise support

EasyCare - Cogent's on-premise ICT support


ICT procurement


Radio rentals from Cogent

Who is Cogent?

About Us

An ICT solutions and communications company,
Cogent is a 100% independent and privately held New Zealand business.

Our History

Cogent is focused on delivering managed services for ICT, communications, contact centres and data solutions. Our outcome-based Managed Services are elastic and scalable, adapting to our clients business requirements as and when required.

Our Vision

Technology is changing rapidly and will continue to do so.  At Cogent we take our role as trusted advisor for our customers seriously, taking the time to understand our customer’s unique business needs – then using our expertise to develop, implement and manage world-class ICT solutions.

Cogent's service metrics

Exceptional service

Seconds on average to speak to a human on Cogent's service desk


SLA timeframe compliance for FY2016-17

Average number of jobs per month FY2016-17


Service Desk coverage
What our customers say

Case Studies

Cogent customer experiences and testimonials

Sande Jansen

Business Support & Compliance Manager

King Country Energy

“We were extremely pleased with Cogent’s and Enghouse Interactive’s implementation programme. And, the technical support we’ve had has been absolutely brilliant, particularly the onsite technician who was incredibly responsive and helpful and fitted in easily.

Romeo Raducu

Manager IT

Wilson Parking

“We have recently started using Cogent’s IT services. Their approach to business certainly meets our expectations. They have the capability to easily adapt to our requirements and deliver a consistently professional service.”

Rob Vazey

General Manager

Pallett Supplies

“I would like to personally thank Cogent for the easy transition for our IT services. I have only received good reports from my team. Having a Cogent staff member on our site one day a week has worked well with our business and we see this as a huge benefit within the company. ”

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NEC SV8000 series end of expansion: what you need to know

NEC SV8000 series end of expansion: what you need to know

NEC has advised their popular "Univerge" SV8000 series phone systems will no longer be able to be expanded after 31 March 2018. This means that customers won't be able to add additional licences for IP or SIP connections, for example. While Cogent customers will still...

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Cogent & Comms Connect

Cogent & Comms Connect

Critical Communications now and for the future In association with the Radio Frequency Users Association of New Zealand Cogent is excited to be holding a stand at the 2018 Comms Connect event, we will be in partner with Palo Alto and have two speakers presenting on...

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Connect with Cogent

Get in touch

Connect with Cogent.

Get in contact with us. Our postal details are below, and our branches can be found by checking the map below.

PO Box 12814, Penrose,Auckland, 1642

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