If you’re a Spark customer, you may have heard that ISDN and some other Spark voice services are being withdrawn. This will have a significant impact on your business if you’re dependent on Spark’s ISDN services (or you use a service provider that is reselling Spark’s ISDN services, which is commonplace). If you’re worried about the end of ISDN, you shouldn’t be.

Last year, Spark announced they would be migrating off their PSTN (Public Switched Telephone Network) and replacing it with a modern network. In October Spark announced that a number of ISDN (Integrated Services Digital Network) would be “grandfathered” (still available, but no new additions are able to be sold). Teleconsultants has the details on which ISDN service is going to be withdrawn when.

What this means is that older phone systems (also known as PABX) will need to be upgraded. Some equipment will need to be upgraded to IP devices, some examples are:

  • Fax machines
  • Burglar alarms
  • Fire alarms
  • Vending machines (including refrigerators)
  • Old Sky TV systems

So what can you do? Eventually, you will need to upgrade your phone system, either to an off-premise IP-based system or upgrading your on-premise voice system to connect to newer SIP trunks. Cogent can help with that. Our award-winning subscription-based solutions for small to medium-sized businesses – Velocity – come SIP ready. Our managed PBX services are SIP capable. We can also provide the actual trunks and simplify your monthly internet, calling and phone system billing. Connect with Cogent to learn more.

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