Case studies
The Cogent team go the extra mile for us and we always like to welcome them as though they are pat of our team because we couldn't do our work in this new environment without their expertise.
Rhonda
"I would like to personally thank Cogent for the easy transition for our IT services. I have only received good reports from my team. Having a Cogent staff member on our site one day a week has worked well with our business and we see this as a huge benefit within the company. I can say in the short time, that you have been supplying Pallet Supplies, I’m confident we have made the right decision moving to Cogent. I look forward to a long successful business relationship with Cogent and appreciate the work done so far."
Rob Vazey
"Most of all we really like the people we work with at Cogent. They have helped us for a long time and provide an excellent service. They know their stuff and we really appreciate that they can talk about and explain technical matters in clear practical language."
Mercy Hospice Auckland, a New Zealand based provider of specialist community palliative care for people affected by life-limiting illness, has worked with Cogent to implement the Alcatel-Lucent Enterprise OpenTouch Suite for small-medium businesses (SMB) to deliver improved patient experiences, improved connectivity between patients and family and provide the foundation for a mobile workforce.
Cogent's solution has enable our teams to work from home with ease. Our staff across the country can continue serving our customers and meet their expectations without delay, in addition to keeping in conatact with our colleagues.
The experience from first enquiry, to project planning, right though to implementation and follow up after go-live was effortless. I was impressed with Cogent’s capability and care taken through each project milestone.
I met in person with a sales director and his team for a demonstration of the proposed solution and was able to share the frustrations faced with our old system. I was able to clearly define what I expected and Cogent could provide.
Our project had an extremely smooth ‘Go-Live’ phase with no downtime, prompt and knowledgeable technical assistance when and where we needed it with the benefit of ongoing support to tweak and adapt the system perfectly to our requirements.
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