Cogent Service

Cogent's client services

Support and Repair Services

Cogent service technicians have had extensive training and are in a position to service and repair your equipment so that you get the best from your investment.

In addition, Cogent can customise support contracts, tailoring them to meet your specific needs.

We can work with you directly to ensure you have the peace of mind that if something goes wrong, you will get a fast, efficient response.

We can provide you with:

  • Installation
  • Commissioning
  • Project management
  • Routine and scheduled maintenance
  • Repair services
  • Emergency on-site support
  • 24-hour telephone support
  • Full remote system monitoring

Cogent can offer you guaranteed response and repair times for both network and subscriber equipment, depending on the performance you require from your communications system.

Programming Services

Radio programming services are provided so that you can have access to all the frequencies you wish or you may want to change some of the parameters in your radio to better ensure your communications.

Vehicle Installation

Cogent specialise in the installation of mobile communications systems into any vehicle whether it be motor vehicle, truck, forklift, emergency service vehicles.

Cogent has a fully equipped workshop which is well set up with modern equipment and a team of specialists with knowledge in all types of vehicles allowing you to have mobile equipment installed in the best position for you to operate.

Engineering

System Planning, Design & Deployment

Cogent works with your organisation to ensure all users' requirements for your communications solutions are identified and fully documented.

Cogent provides all the information you need to choose the solution best suited to your organisation, ensuring you can proceed with confidence. As part of this process we can also conduct a full site survey to determine the suitability of current sites.

Coverage Survey & Analysis

Our experienced field engineers can conduct on-site measurements, enabling us to design our systems utilising advanced tools - giving you the confidence that you can reach your staff when you need.

System Deployment

Based on your specifications and our experience. Cogent can design and deploy a radio solution into most countries throughout the world. This includes complete system building (including the integration of third party or legacy equipment), full system testing an on-site commissioning. If you already have preferred equipment and service providers, we can work in partnership with them.

Project Management

To ensure minimal disruption to your business we offer a full project management service - including purchasing of third-party items, acceptance testing and on-site commissioning.

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