Contact Centre

Cogent's Contact Centre Solutions

Omnichannel

Voice, email, web chat and social media, all managed through your contact centre

Voice and interaction recording

Record every conversation and interaction for compliance or quality

Workforce management

Manage your contact centre workforce

i

CRM integration

Integrate your customer relationship data with contact centre

Whether you need an on-premise or cloud contact centre environment, Cogent has a range of solutions to enhance the way you engage with your customers.

Cogent is a market leader in contact centre design and implementation. Cogent will work with your business to find the best solution for you.

We partner with industry leaders including Mitel and Enghouse to ensure Cogent's Contact Centre solutions include all the advanced features your business requires. Cogent's unified communications, VoIP, SIP, voice recording, workforce management and quality assurance solutions together give your business the Cogent advantage.

Our Partners