Contact Centre
Voice and interaction recording
Record every conversation and interaction
Workforce management
Manage your contact centre workforce
CRM integration
Integrate your customer relationship data with contact centre
Omnichannel
Voice, email and social media, all managed through your contact centre
Whether you need an on-premise or cloud contact centre environment, Cogent has a range of solutions to enhance the way you engage with your customers.
Cogent is a market leader in contact centre design and implementation. Cogent will work with your business to find the best solution for you.
Cogent's Contact Centre solutions include all the advanced features your business requires. Cogent's unified communications, VoIP, SIP, voice recording, workforce management and quality assurance solutions together give your business the Cogent advantage.
