Microsoft Teams Contact CentreA collaborative approach to reach your customers
Boost your Team’s performance with a natively integrated Enghouse Interactive and Microsoft Teams Contact Centre
Partnering with Enghouse Interactive, Cogent's Teams Contact Centre Solution offers:
Seamless back-office support for your front line
Increased efficiency to drive real performance gains
A proven provider to deliver best all round results
A Cogent-Enghouse Teams Contact Centre Unifies Your Business for Immediate, Tangible Results
Communicate more effectively
Leverage a single, powerful platform to manage all communications
Customer Service Ownership
Front, middle and back-office all work together towards customer satisfaction and supporting your brand
Manage calls effectively
Enhance Teams' standard routing to get calls to the right destination every time.
Reporting and visibility
Monitor, track and build actionable intelligence to improve outcomes
Contact us for a demo or to learn more
Why Cogent and Enghouse?
At Cogent, we differentiate ourselves through consistently great service and partnering with industry-class partners. Enghouse Interactive are one of the world's premier contact centre technology providers. Their technology transforms contact centres and assists agent's and organisations in increasing customer retention, understanding buyer personas and identifying new revenue opportunities. Enghouse's world class technology and Cogent's highly skilled ICT professionals are the perfect combination to transform your contact centre.
Microsoft discusses its tight integration with Enghouse
The benefits of a Teams Contact Centre
UC Today: Moving your contact centre to
eBook: Guide to migrating your contact centre to Microsoft Teams