Microsoft Teams Contact Centre

A collaborative approach to reach your customers

Boost your Team’s performance with a natively integrated Enghouse Interactive and Microsoft Teams Contact Centre

Partnering with Enghouse Interactive, Cogent's Teams Contact Centre Solution offers:

  • Seamless back-office support for your front line

  • Increased efficiency to drive real performance gains

  • A proven provider to deliver best all round results

A Cogent-Enghouse Teams Contact Centre Unifies Your Business for Immediate, Tangible Results

Communicate more effectively


Leverage a single, powerful platform to manage all communications

Customer Service Ownership


Front, middle and back-office all work together towards customer satisfaction and supporting your brand

Manage calls effectively


Enhance Teams' standard routing to get calls to the right destination every time.

Reporting and visibility


Monitor, track and build actionable intelligence to improve outcomes

Contact us for a demo or to learn more

Rich results on Google's SERP when searching for 'microsoft teams contact centre'

 

For more information, call us on 0800 222 126 or visit us at one of our 4 branches nationwide

Why Cogent and Enghouse?

At Cogent, we differentiate ourselves through consistently great service and partnering with industry-class partners. Enghouse Interactive are one of the world's premier contact centre technology providers. Their technology transforms contact centres and assists agent's and organisations in increasing customer retention, understanding buyer personas and identifying new revenue opportunities. Enghouse's world class technology and Cogent's highly skilled ICT professionals are the perfect combination to transform your contact centre.

 

Microsoft discusses its tight integration with Enghouse

The benefits of a Teams Contact Centre

UC Today: Moving your contact centre to
Microsoft Teams

eBook: Guide to migrating your contact centre to Microsoft Teams

Infographic: The Journey – Make the move to a collaborative contact centre

Watch on Demand: A closer look at an integrated Teams contact centre

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